Glystn Terms of Service

Last Updated: September 16, 2026

Please read these Terms of Service (the “Terms”) and our Privacy Notice (the “Privacy Notice”) carefully. They govern your use of the websites located at https://glystn.com and https://app.glystn.com (collectively, the “Site”) and the software platform, application programming interfaces, Model Context Protocol endpoints, reports, and related services offered by Glystn, Inc. (“Glystn,” “we,” “our,” or “us”). To make these Terms easier to read, the Site and our services are collectively called the “Services.”

IMPORTANT NOTICE REGARDING ARBITRATION FOR U.S. CUSTOMERS: WHEN YOU AGREE TO THESE TERMS YOU ARE AGREEING (WITH LIMITED EXCEPTION) TO RESOLVE ANY DISPUTE BETWEEN YOU AND GLYSTN THROUGH BINDING, INDIVIDUAL ARBITRATION RATHER THAN IN COURT. PLEASE REVIEW CAREFULLY SECTION 20 (DISPUTE RESOLUTION FOR INDIVIDUALS) AND SECTION 21 (DISPUTE RESOLUTION FOR ENTITIES) BELOW FOR DETAILS REGARDING ARBITRATION.

IF YOU HAVE SIGNED A SEPARATE WRITTEN AGREEMENT WITH GLYSTN, such as an order form, customer services agreement, or master services agreement (each, a “Customer Agreement,” as defined in Section 2(b)), that agreement governs to the extent it conflicts with these Terms.

1. Description of Services

Glystn is a social intelligence platform. The Services analyze publicly available social video content from platforms such as TikTok, Instagram, and YouTube to produce trend, audience, creator, and competitive insights for business users. Depending on your plan, the Services may include a web application, conversational and agentic analysis tools, saved reports and boards, creator discovery and vetting tools, application programming interfaces (“API”), Model Context Protocol endpoints (“MCP”), and professional services. Parts of the Services are generated using artificial intelligence, including third-party foundation models. Section 9(e) explains what that means for how you should rely on them. “Subscription Term” means the term of your Subscription (Section 6) or Customer Agreement, or, for a free or trial account, the period during which your account is active.

The Services do not post, reply, or otherwise transmit content to third-party platforms on your behalf.

2. Agreement to Terms; Order of Precedence

(a) Agreement. By using our Services, you agree to be bound by these Terms. If you don’t agree to be bound by these Terms, do not use the Services. IF YOU ARE ACCESSING AND USING THE SERVICES ON BEHALF OF A COMPANY (SUCH AS YOUR EMPLOYER) OR OTHER LEGAL ENTITY, YOU REPRESENT AND WARRANT THAT YOU HAVE THE AUTHORITY TO BIND THAT ENTITY TO THESE TERMS. IN THAT CASE, “YOU” AND “YOUR” WILL REFER TO THAT ENTITY.

(b) Order of precedence. If you or your organization has entered into a signed order form, statement of work, customer services agreement, master services agreement, or other written agreement with Glystn (each, a “Customer Agreement”), then: (i) the Customer Agreement governs your use of the Services; (ii) these Terms apply only to the extent they do not conflict with the Customer Agreement; and (iii) in the event of a conflict, the Customer Agreement controls. An order form that incorporates these Terms by reference is a Customer Agreement, and its commercial terms (fees, term, seats, usage limits, and any special terms) control over the corresponding provisions of these Terms.

3. Privacy Notice

Please review our Privacy Notice, which also governs your use of the Services, for information on how we collect, use, and share personal information, including our role with respect to publicly available social content and with respect to your account data.

4. Changes to these Terms or the Services

We may update the Terms from time to time in our sole discretion. If we do, we’ll let you know by posting the updated Terms on the Site and updating the “Last Updated” date, and for material changes we may also notify account holders by email or through the Services. It’s important that you review the Terms whenever we update them or you use the Services. If you continue to use the Services after we have posted updated Terms, it means that you accept and agree to the changes. If you don’t agree to be bound by the changes, you may not use the Services anymore. If you have a Customer Agreement, changes to these Terms do not reduce the rights granted to you under that Customer Agreement during its then-current term. Because our Services are evolving over time, we may change or discontinue all or any part of the Services, at any time and without notice, at our sole discretion, subject to any commitments in a Customer Agreement.

5. Who May Use the Services

(a) Eligibility. You may use the Services only if you are 18 years or older and capable of forming a binding contract with Glystn, and not otherwise barred from using the Services under applicable law. The Services are intended for business use.

(b) Account registration. For most features of the Services you’ll need an account. It’s important that you provide us with accurate, complete, and current account information and keep this information up to date. If you don’t, we might have to suspend or terminate your account. To protect your account, keep the account details, password, and any API keys confidential, and notify us right away of any unauthorized use. You’re responsible for all activities that occur under your account. We process identity and contact information about account holders, such as name, work email, and user ID (“Account Data”), in accordance with our Privacy Notice and Section 11.

(c) Authorized Users. If you are a company or other legal entity, the Services may only be accessed and used by your employees and contractors who have been designated and authorized by you (each, an “Authorized User”) for the purpose of performing work for you or for your clients. Each account for the Services may only be accessed and used by the specific Authorized User for whom such account is created. Account credentials and API keys are confidential and may not be shared or used by more than one person or system except as expressly permitted in Section 10. You are responsible and liable for: (i) all actions taken under an Authorized User’s credentials or your API keys, whether or not such action was taken or authorized by you; and (ii) all uses of the Services resulting from access provided by Glystn, directly or indirectly, whether such access or use is permitted by or in violation of these Terms.

6. Fees and Payment

(a) Fees. Use of the Services (or certain portions of the Services) requires payment of fees, either under a Customer Agreement or through a subscription purchased within the Services (each, a “Subscription”). Fees are stated in the applicable Customer Agreement or, for Subscriptions, on the pricing or billing page of the Services at the time of purchase. Except as expressly stated in Section 6(c) (which applies only to Subscriptions purchased within the Services) or in a Customer Agreement, all fees are non-refundable and non-transferable, and are payable in United States dollars.

(b) Customer Agreements. Where fees are set out in a Customer Agreement, Glystn will invoice you as stated there. Unless the Customer Agreement says otherwise, invoices are due within thirty (30) days of the invoice date, the term automatically renews for successive periods equal to the initial term unless either party gives written notice of non-renewal at least thirty (30) days before the end of the then-current term, and Glystn may adjust fees for a renewal term on notice given before the renewal notice deadline. Undisputed amounts not paid when due may accrue interest at the lesser of 1.5% per month or the maximum rate permitted by law, and Glystn may suspend access to the Services for non-payment after ten (10) days’ written notice.

(c) In-app Subscriptions. If you purchase a Subscription within the Services:

1. Payment authorization. You expressly authorize us, through our third-party payment processor, to charge the payment method you provide for the Subscription fee, plus any applicable taxes, at the start of your Subscription and at the start of each renewal period. You provide your payment card details directly to our payment processor; Glystn receives confirmation and billing metadata, not your card number. You may be asked for billing and notification addresses and, to prevent fraud, information to verify your identity (together with your payment method, “Payment Information”). You represent and warrant that you have the legal right to use the payment method you provide. If a charge fails, we may suspend access to the Services until payment is made. If something unexpected happens in the course of completing a purchase, we may cancel it and will refund any payment you have already made for it.

2. Automatic renewal. BY PURCHASING A SUBSCRIPTION, YOU AUTHORIZE GLYSTN TO INITIATE RECURRING PAYMENTS. A monthly Subscription renews and is charged each month on the date your Subscription began; an annual Subscription renews and is charged each year on the anniversary of that date, in each case at the then-current fee, until you cancel. Before you complete a purchase we will present the recurring charge, the renewal frequency, the cancellation method, and any trial-to-paid conversion clearly and conspicuously, obtain your affirmative consent to those terms separately from your acceptance of these Terms, and send you an acknowledgment by email that includes how to cancel. We will send you a reminder of your Subscription, its fee, and how to cancel at least once per year and, for annual Subscriptions, no less than thirty (30) days and no more than sixty (60) days before your annual term ends, or otherwise as applicable law requires.

3. Cancellation and refunds. You may cancel your initial Subscription purchase for a full refund within ten (10) calendar days of that purchase through the billing settings in your account or by emailing support@glystn.com from the email address on the account. After that, your purchase is final. You may cancel your Subscription at any time by the same methods; cancellation takes effect at the end of the then-current Subscription period, your access continues until then, and no further charges are made. Except for the ten-day window above, where required by applicable law, or as stated in Section 15(b), we do not provide refunds or credits for any portion of a Subscription period. This Section 6(c)(iii) applies only to Subscriptions purchased within the Services and not to fees under a Customer Agreement.

4. Free trials. If your Subscription begins with a free trial, we will tell you the trial length and the fee that applies when it ends before you start. For trials longer than thirty-one (31) days, we will remind you between three (3) and twenty-one (21) days before the trial converts. Unless you cancel before the trial ends, your Subscription converts to a paid Subscription and your payment method is charged. Trial access is provided as-is and may be limited in features or usage.

5. Price changes. We may change Subscription fees for future renewal periods. We will give you at least thirty (30) days’ notice before a price change takes effect, and the change will apply at your next renewal after that notice.

(d) Taxes. Fees exclude sales, use, value-added, withholding, and similar taxes, which you are responsible for, other than taxes on Glystn’s net income.

7. Feedback

We appreciate feedback, comments, ideas, proposals, and suggestions for improvements to the Services (“Feedback”). If you choose to submit Feedback, you agree that we are free to use it without any restriction or compensation to you, provided that we will not identify you as the source of Feedback without your permission.

8. Your Content

(a) Customer Content. The Services allow you to submit prompts, queries, briefs, brand and campaign information, creator lists, files, and other material, and to save the results of your work. Anything you submit to or store in the Services, other than Account Data and Feedback, is “Customer Content.” Glystn does not claim any ownership rights in Customer Content, and nothing in these Terms restricts any rights you may have in it.

(b) License to Customer Content. By making Customer Content available through the Services you grant Glystn a non-exclusive, transferable, worldwide, royalty-free license, with the right to sublicense, to access, use, host, store, copy, modify, create derivative works based upon, distribute, publicly display, and publicly perform your Customer Content in connection with operating, providing, securing, maintaining, and improving the Services and our other products and services, including by transmitting Customer Content to the third-party model providers and other subprocessors we use to deliver the Services, and by creating aggregated or de-identified information as described in Section 8(c). Copies of Customer Content may be retained in routine backups for the period described in our Privacy Notice. If you have a Customer Agreement that limits this license, the Customer Agreement controls.

(c) Usage Data and aggregated information. Glystn collects and uses, for its own purposes, data about how the Services are accessed and used, such as feature usage, query volumes, and performance metrics (“Usage Data”), and may create aggregated or de-identified information from Customer Content and Usage Data, in each case to operate, secure, benchmark, and improve the Services and to develop new products, provided that such information does not identify you, your Authorized Users, or your clients, and is not reverse-engineered to do so.

(d) Your responsibility for Customer Content. You are solely responsible for your Customer Content. You represent and warrant that you have all rights necessary to submit it and to grant the license in Section 8(b); that, to the extent Customer Content includes personal information, you have a lawful basis for providing it to Glystn and have given any notices applicable data protection law requires; and that your Customer Content and its use through the Services will not infringe, misappropriate, or violate a third party’s intellectual property rights or rights of publicity or privacy, or violate any applicable law.

(e) Removal. You can delete Customer Content through the Services. Some Customer Content may persist for a limited time in backups. To the maximum extent permitted by law, we are not responsible or liable for the removal or deletion of (or the failure to remove or delete) any Customer Content, except as stated in a Customer Agreement.

9. Platform Data and Glystn Outputs

(a) Definitions. “Platform Data” means Glystn’s compilation of publicly available social content and metadata, the transcripts and text Glystn derives from that content, and Glystn’s classifications, embeddings, indices, scores, and other analytical structures built on them, as collected, licensed, and maintained in Glystn’s analytical corpus. Platform Data does not include creators’ underlying copyrighted works. “Glystn Outputs” means the insights, analyses, scores, reports, boards, creator lists, visualizations, and other results the Services generate for you, including in response to Customer Content.

(b) Ownership. As between you and Glystn, Glystn and its licensors own all right, title, and interest in the Platform Data as a compilation and in the derived and analytical elements of it, and in the Services. Copyright in individual social posts remains with their creators; Glystn does not claim ownership of, and does not license to you, any creator’s underlying content. Nothing in these Terms transfers to you any right in Platform Data other than the right to access and use it through the Services as permitted by Section 9(c).

(c) License to Platform Data and Glystn Outputs. Subject to these Terms and any Customer Agreement, Glystn grants you a non-exclusive, non-transferable license during the Subscription Term to (i) access and use Platform Data through the Services, and (ii) access, use, copy, and create internal reports and presentations from Glystn Outputs, in each case for your internal business purposes, which includes using and sharing Glystn Outputs in the course of providing marketing, advertising, research, or consulting services to your clients. Glystn Outputs that you incorporate into work for a client may be retained by you and that client after the Subscription Term ends.

(d) Restrictions on Platform Data and Glystn Outputs. Except as expressly permitted in Section 9(c) or a Customer Agreement, you will not, and will not permit any third party to:

1. sell, license, sublicense, distribute, publish, or otherwise make Platform Data or Glystn Outputs available to third parties as a standalone product, dataset, database, feed, or service, or incorporate them into any product or service that competes with the Services;
2. use the Services or Glystn Outputs to build, train, populate, validate, or improve a dataset, index, model, or product that replicates or substitutes for the Platform Data or the Services;
3. systematically extract, export, or bulk-download Platform Data or Glystn Outputs beyond the export and API functionality Glystn provides and any usage limits that apply to your plan;
4. use Platform Data or Glystn Outputs to identify, profile, target, or make decisions about individual viewers, commenters, or other audience members (as distinct from creators in their public professional capacity), or to attempt to re-identify any de-identified or aggregated information;
5. remove or alter any attribution, citation, or proprietary notice that the Services include in Glystn Outputs; or
6. use Platform Data or Glystn Outputs in a manner that violates applicable law, including privacy, intellectual property, and advertising laws, or in a manner that a reasonable person would consider harassing or defamatory toward any creator.

(e) AI-generated Outputs. Parts of the Services generate Glystn Outputs using artificial intelligence, including third-party foundation models (“AI-generated Outputs”). AI-generated Outputs are probabilistic: they may be inaccurate, incomplete, or out of date, may reflect biases in underlying content, and may differ between runs and between customers submitting similar requests. Glystn Outputs are analytical inputs to your judgment, not professional, legal, financial, or investment advice, and are not a representation about any creator, brand, or audience. You are responsible for evaluating Glystn Outputs before relying on or acting upon them, and for how you use them. Where the Services provide citations to public posts, those citations are provided so that you can verify the underlying content.

(f) Similar Outputs. Because Glystn Outputs are generated from shared Platform Data, other customers may receive Glystn Outputs that are the same as or similar to yours. Glystn Outputs are not exclusive to you, and Glystn is not restricted from producing similar Glystn Outputs for others, provided Glystn does not disclose your Customer Content.

10. API and MCP Access

If your plan includes API or MCP access, the following additional terms apply:

(a) Keys and credentials. API keys and MCP credentials are issued to your organization for use by your Authorized Users and by software systems operated by or for your organization. You will keep them confidential, will not embed them in client-side code or public repositories, and will notify us promptly at support@glystn.com if you believe they have been compromised. Glystn may rotate or revoke keys for security reasons.

(b) Internal use. API and MCP access is provided for your organization’s internal business purposes, including use within internal tools, agents, and workflows and in the course of work for your clients as described in Section 9(c). You may not make the API or MCP available to third parties, resell access, or expose Platform Data or Glystn Outputs to third parties through an application, agent, or service you operate, other than sharing specific Glystn Outputs with your clients as permitted by Section 9(c) or as expressly permitted in a Customer Agreement.

(c) Usage limits. API and MCP access is subject to the rate limits, call volumes, and other usage limits stated in your plan or Customer Agreement, and to reasonable technical limits Glystn applies to protect the Services. Glystn may throttle or suspend access that exceeds those limits or that degrades the Services for others, and will use reasonable efforts to notify you when it does.

(d) Agents and automated systems. You are responsible for the behavior of any software agent or automated system that accesses the Services with your credentials, including its compliance with these Terms, and for reviewing Glystn Outputs that such systems act upon.

(e) Changes. Glystn may update, version, or deprecate API and MCP endpoints. We will use reasonable efforts to give at least thirty (30) days’ notice before deprecating an endpoint in general availability, except where security or legal requirements prevent it.

11. Data Roles and Security

(a) Public social content. Glystn collects and analyzes publicly available social content for its own purposes as an independent controller (or “business,” under U.S. state privacy laws) of that data. Glystn does not process Platform Data on your behalf or at your direction, and you are not a controller of the Platform Data by virtue of using the Services.

(b) Account Data. With respect to the Account Data of your Authorized Users, Glystn acts as your processor or service provider. Glystn will process Account Data only to provide the Services, administer accounts, provide support, and secure the Services; will not sell or share it; will assist you with data subject requests concerning it (assistance beyond what applicable law requires may be charged at Glystn’s reasonable rates); and will delete it within ninety (90) days after the Subscription Term ends, or return it to you on request before then, as described in our Privacy Notice. Usage Data (Section 8(c)) is collected and used by Glystn for its own purposes and is not Account Data.

(c) Customer Content. Customer Content is your data. Glystn processes it only under the license in Section 8(b). To the extent Customer Content contains personal information, Glystn processes that personal information as your processor or service provider: only to provide the Services and as Section 8 permits, without selling or sharing it, with assistance on data subject requests as described in Section 11(b), and with deletion or export as described in Section 15(d).

(d) Security. Glystn maintains administrative, technical, and physical safeguards designed to protect Account Data and Customer Content, including encryption in transit and at rest, role-based access controls, logging, and vendor security review. If Glystn becomes aware of a breach of security leading to unauthorized access to your Account Data or Customer Content, Glystn will notify you without undue delay and within the time required by applicable law.

(e) International transfers and additional data terms. Where Account Data is transferred to Glystn from the European Economic Area, the United Kingdom, or Switzerland, the parties agree to the EU Standard Contractual Clauses (Module Two, controller to processor) and the UK International Data Transfer Addendum, limited to Account Data, with you as data exporter and Glystn as data importer, and with the governing law and forum of the Clauses being those of Ireland (EEA), England and Wales (UK), or Switzerland (Swiss transfers), as applicable. Customers requiring additional data protection terms, including a standalone data processing agreement, may request them from legal@glystn.com; any such terms will be set out in a Customer Agreement. Glystn does not accept data processing terms that would treat Glystn as a processor of Platform Data or that would require Glystn to warrant consent from individual creators for the analysis of publicly available content.

12. General Prohibitions and Glystn’s Enforcement Rights

You will not, and will ensure your Authorized Users will not, do any of the following:

(a) Use the Services in a manner that targets or is directed at children (as defined under applicable laws including the U.S. Children’s Online Privacy Protection Act), or use the Services to identify or profile minors;

(b) Submit any Customer Content that: (i) infringes, misappropriates, or violates a third party’s patent, copyright, trademark, trade secret, moral rights, or other intellectual property rights, or rights of publicity or privacy; (ii) violates, or encourages any conduct that would violate, any applicable law or regulation or would give rise to civil liability; (iii) is fraudulent, false, misleading, or deceptive; (iv) is defamatory, obscene, pornographic, vulgar, or offensive; (v) promotes discrimination, bigotry, racism, hatred, harassment, or harm against any individual or group; (vi) is violent or threatening or promotes violence; or (vii) promotes illegal or harmful activities or substances;

(c) Use, display, mirror, or frame the Services or any individual element within the Services, Glystn’s name, any Glystn trademark, logo, or other proprietary information, or the layout and design of any page or form contained on a page, without Glystn’s express written consent;

(d) Access, tamper with, or use non-public areas of the Services, Glystn’s computer systems, or the technical delivery systems of Glystn’s providers;

(e) Attempt to probe, scan, or test the vulnerability of any Glystn system or network or breach any security or authentication measures;

(f) Avoid, bypass, remove, deactivate, impair, descramble, or otherwise circumvent any technological measure implemented by Glystn or any of Glystn’s providers to protect the Services, including usage limits;

(g) Access or search the Services, or extract content from the Services, using any engine, software, tool, device, or mechanism (including spiders, robots, crawlers, or data-mining tools) other than through the interfaces Glystn provides (including the API and MCP endpoints, whether used directly or by software agents acting on your behalf under Section 10) or generally available web browsers used in the ordinary way;

(h) Send any unsolicited or unauthorized advertising, promotional materials, spam, or other form of solicitation through the Services;

(i) Use any meta tags or other hidden text or metadata utilizing a Glystn trademark, logo, URL, or product name without Glystn’s express written consent;

(j) Resell, sublicense, or provide access to the Services to any third party, or use the Services to build or operate a product or service that competes with the Services, except as expressly permitted in these Terms or a Customer Agreement;

(k) Forge any TCP/IP packet header or any part of the header information in any communication, or in any way use the Services to send altered, deceptive, or false source-identifying information;

(l) Attempt to decipher, decompile, disassemble, or reverse engineer any of the software used to provide the Services, or attempt to derive the composition, weighting, or methodology of Glystn’s models, indices, or classifications;

(m) Interfere with, or attempt to interfere with, the access of any user, host, or network, including by sending a virus, overloading, flooding, spamming, or mail-bombing the Services;

(n) Collect or store personal information about other users of the Services without their express permission;

(o) Impersonate or misrepresent your affiliation with any person or entity;

(p) Violate any applicable law or regulation; or

(q) Encourage or enable any other individual to do any of the foregoing.

Glystn is not obligated to monitor access to or use of the Services or to review or edit any content. However, we have the right to do so for the purpose of operating the Services, to ensure compliance with these Terms, and to comply with applicable law or other legal requirements. We reserve the right, but are not obligated, to remove or disable access to any content, including Customer Content, at any time and without notice, including if we, at our sole discretion, consider it objectionable or in violation of these Terms. We have the right to investigate violations of these Terms or conduct that affects the Services. We may also consult and cooperate with law enforcement authorities to prosecute users who violate the law.

13. DMCA and Copyright Policy

(a) Policy. Glystn respects copyright law and expects its users to do the same. It is Glystn’s policy, in appropriate circumstances, to (i) remove or disable access to content that is infringing or believed to be infringing the rights of copyright holders, and (ii) terminate the accounts of users who repeatedly infringe or are believed to be repeatedly infringing the rights of copyright holders. Glystn maintains a record of infringement notices and will terminate the account of any user who is the subject of three substantiated notices within a twelve-month period, or sooner where circumstances warrant.

(b) Notice of claimed infringement. If you are a copyright owner, authorized to act on behalf of one, or authorized to act under any exclusive right under copyright, please report alleged copyright infringements taking place on or through our Services by sending a notice (a “Copyright Notice”) to our designated agent (the “Designated Copyright Agent”) that includes:

1. identification of the copyrighted work you claim has been infringed;
2. identification of the material you claim is infringing and information reasonably sufficient to permit us to locate it, such as the URL within the Services where it appears;
3. your mailing address, telephone number, and email address;
4. the following statements: “I have a good faith belief that the use of the copyrighted material described above is not authorized by the copyright owner, its agent, or the law. The information in this notice is accurate and, under penalty of perjury, I am the owner, or authorized to act on behalf of the owner, of the copyright or of an exclusive right under the copyright that is allegedly infringed.”; and
5. your full legal name and your physical or electronic signature.

Designated Copyright Agent: Copyright Agent Glystn Inc. 2211 Bryant Street San Francisco, CA 94110 Telephone: (415) 212-8923 Email: copyright@glystn.com

(c) Counter-notice. If material you posted was removed or disabled in response to a Copyright Notice and you believe the removal was a mistake or misidentification, you may send a counter-notice to the Designated Copyright Agent that includes: identification of the material and its location before removal; a statement under penalty of perjury that you have a good faith belief the material was removed or disabled as a result of mistake or misidentification; your name, address, and telephone number; a statement that you consent to the jurisdiction of the federal district court for the judicial district in which your address is located (or, if outside the United States, the Northern District of California) and that you will accept service of process from the person who provided the Copyright Notice or their agent; and your physical or electronic signature. When Glystn removes or disables access to material in response to a Copyright Notice, it will take reasonable steps to notify the user who provided the material. Upon receipt of a valid counter-notice, Glystn will promptly provide a copy to the person who submitted the Copyright Notice and inform them that the material will be restored in ten (10) business days, and will restore the material not less than ten (10) and not more than fourteen (14) business days after receiving the counter-notice, unless the Designated Copyright Agent first receives notice that the claimant has filed an action seeking a court order to restrain the alleged infringement.

(d) Misrepresentation. Under 17 U.S.C. § 512(f), any person who knowingly materially misrepresents that material is infringing, or that material was removed by mistake, may be liable for damages.

(e) Creator content in Platform Data. This Section 13 applies to material that users store or share through the Services. If you are a creator and wish to have your public content removed from Glystn’s analytical corpus, please use the process described in Section 9 of our Privacy Notice; requests sent to the Designated Copyright Agent will be routed to that process.

14. Third-Party Platforms and Links

(a) Third-party platforms. The Services analyze publicly available content from third-party social platforms. Glystn is not affiliated with, endorsed by, or sponsored by TikTok, Instagram, Meta, YouTube, Google, or any other platform. Glystn does not provide any aspect of those platforms and is not responsible for their availability, content, or practices, and platform changes may affect the coverage, freshness, or availability of Platform Data. GLYSTN DISCLAIMS ANY AND ALL RESPONSIBILITY OR LIABILITY ARISING FROM OR IN CONNECTION WITH THIRD-PARTY PLATFORMS AND CHANGES TO THEM. You will comply with the applicable platforms’ terms in your own use of Glystn Outputs, including any content you access at its source through citations. Where the Services use a platform’s official interfaces, Glystn’s use is subject to that platform’s developer terms. To the extent the Services use YouTube API Services, you also agree to be bound by the YouTube Terms of Service, and Glystn’s use of information from Google APIs adheres to the Google API Services User Data Policy, including its Limited Use requirements.

(b) Links. The Services may contain links to third-party websites or resources, including the public posts that Glystn Outputs cite. We provide these links only as a convenience and are not responsible for the content, products, or services on or available from those websites or resources. You acknowledge sole responsibility for and assume all risk arising from your use of any third-party websites or resources.

15. Term, Suspension, and Termination

(a) Term. These Terms apply from the first time you use the Services and continue until your account is closed and any Customer Agreement has ended.

(b) Suspension and termination by Glystn. Unless a Customer Agreement provides otherwise, we may suspend or terminate your access to and use of the Services, including suspending access to or terminating your account, at our sole discretion, at any time and without notice to you. If we terminate a prepaid Subscription for a reason other than your breach of these Terms, we will refund the prepaid fees for the period after termination; otherwise no refund is owed.

(c) Termination by you. You may cancel your account at any time through your account settings or by emailing support@glystn.com, subject to Section 6 and any Customer Agreement.

(d) Effect of termination. Upon termination you will stop using the Services, your license to Glystn Outputs under Section 9(c) ends except as stated there, and Glystn will make Customer Content available for export for thirty (30) days after termination on request, after which Glystn may delete it. The following Sections survive: 5(c), 6 (as to amounts owed), 7, 8(b) through 8(d), 9(b), 9(d) through 9(f), 10(b), 10(d), 11, 12, 13, 15(d), 16, 17, 18, 19, 20, 21, and 22.

16. Warranty Disclaimers

EXCEPT AS EXPRESSLY STATED IN THESE TERMS OR A CUSTOMER AGREEMENT, THE SERVICES, PLATFORM DATA, AND GLYSTN OUTPUTS ARE PROVIDED “AS IS,” WITHOUT WARRANTY OF ANY KIND. WITHOUT LIMITING THE FOREGOING, WE EXPLICITLY DISCLAIM ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, QUIET ENJOYMENT, AND NON-INFRINGEMENT, AND ANY WARRANTIES ARISING OUT OF COURSE OF DEALING OR USAGE OF TRADE. WE MAKE NO WARRANTY THAT THE SERVICES WILL MEET YOUR REQUIREMENTS OR BE AVAILABLE ON AN UNINTERRUPTED, SECURE, OR ERROR-FREE BASIS. WE MAKE NO WARRANTY REGARDING THE QUALITY, ACCURACY, TIMELINESS, TRUTHFULNESS, COMPLETENESS, OR RELIABILITY OF ANY PLATFORM DATA, GLYSTN OUTPUTS, OR OTHER INFORMATION OR CONTENT ON THE SERVICES, INCLUDING ANY AI-GENERATED CONTENT, OR REGARDING THE COVERAGE OF ANY PLATFORM, CREATOR, TOPIC, OR TIME PERIOD. PUBLICLY AVAILABLE SOCIAL CONTENT CHANGES CONSTANTLY AND MAY BE EDITED OR REMOVED AT ITS SOURCE AFTER GLYSTN ANALYZES IT.

17. Indemnity

You will indemnify and hold Glystn and its officers, directors, employees, and agents harmless from and against any claims, disputes, demands, liabilities, damages, losses, and costs and expenses, including reasonable legal and accounting fees, arising out of or in any way connected with (a) your access to or use of the Services or Glystn Outputs, (b) your Customer Content, or (c) your violation of these Terms. If you have a Customer Agreement that contains indemnification provisions, those provisions control to the extent of any conflict with this Section.

18. Limitation of Liability

(a) TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER GLYSTN NOR ITS SERVICE PROVIDERS INVOLVED IN CREATING, PRODUCING, OR DELIVERING THE SERVICES WILL BE LIABLE FOR ANY INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES, OR DAMAGES FOR LOST PROFITS, LOST REVENUES, LOST SAVINGS, LOST BUSINESS OPPORTUNITY, LOSS OF DATA OR GOODWILL, SERVICE INTERRUPTION, COMPUTER DAMAGE OR SYSTEM FAILURE, OR THE COST OF SUBSTITUTE SERVICES OF ANY KIND ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OR FROM THE USE OF OR INABILITY TO USE THE SERVICES, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), PRODUCT LIABILITY, OR ANY OTHER LEGAL THEORY, AND WHETHER OR NOT GLYSTN OR ITS SERVICE PROVIDERS HAVE BEEN INFORMED OF THE POSSIBILITY OF SUCH DAMAGE, EVEN IF A LIMITED REMEDY SET FORTH HEREIN IS FOUND TO HAVE FAILED OF ITS ESSENTIAL PURPOSE.

(b) TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT WILL GLYSTN’S TOTAL LIABILITY ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OR FROM THE USE OF OR INABILITY TO USE THE SERVICES EXCEED THE GREATER OF (i) THE AMOUNTS YOU HAVE PAID TO GLYSTN FOR USE OF THE SERVICES IN THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, AND (ii) ONE HUNDRED DOLLARS ($100).

(c) THE EXCLUSIONS AND LIMITATIONS OF DAMAGES SET FORTH ABOVE ARE FUNDAMENTAL ELEMENTS OF THE BASIS OF THE BARGAIN BETWEEN GLYSTN AND YOU. IF YOU HAVE A CUSTOMER AGREEMENT THAT CONTAINS A LIMITATION OF LIABILITY, THAT LIMITATION CONTROLS TO THE EXTENT OF ANY CONFLICT WITH THIS SECTION.

19. Governing Law and Forum Choice

These Terms and any action related thereto will be governed by the Federal Arbitration Act, federal arbitration law, and the laws of the State of California, without regard to its conflict of laws provisions. Except as otherwise expressly set forth in Section 20 (Dispute Resolution for Individuals) or Section 21 (Dispute Resolution for Entities), as applicable, the exclusive jurisdiction for all Disputes (defined below) that you and Glystn are not required to arbitrate will be the state and federal courts located in San Francisco, California, and you and Glystn each waive any objection to jurisdiction and venue in such courts.

20. Dispute Resolution for Individuals

If you are an individual who uses the Services for yourself and not on behalf of an organization or entity, disputes with Glystn shall be resolved as set forth in this Section 20.

(a) Mandatory arbitration of Disputes. We each agree that any dispute, claim, or controversy arising out of or relating to these Terms or the breach, termination, enforcement, interpretation, or validity thereof or the use of the Services (collectively, “Disputes”) will be resolved solely by binding, individual arbitration and not in a class, representative, or consolidated action or proceeding. You and Glystn agree that the U.S. Federal Arbitration Act governs the interpretation and enforcement of these Terms, and that you and Glystn are each waiving the right to a trial by jury or to participate in a class action. This arbitration provision shall survive termination of these Terms.

(b) Exceptions. As limited exceptions to Section 20(a) above: (i) we both may seek to resolve a Dispute in small claims court if it qualifies; and (ii) we each retain the right to seek injunctive or other equitable relief from a court to prevent (or enjoin) the infringement or misappropriation of our intellectual property rights.

(c) Conducting arbitration and arbitration rules. The arbitration will be conducted by the American Arbitration Association (“AAA”) under its Consumer Arbitration Rules (the “AAA Consumer Rules”) then in effect, except as modified by these Terms. The AAA Consumer Rules are available at www.adr.org or by calling 1-800-778-7879. A party who wishes to start arbitration must submit a written Demand for Arbitration to AAA and give notice to the other party as specified in the AAA Consumer Rules. The AAA provides a form Demand for Arbitration at www.adr.org.

The arbitration will be conducted using remote conferencing technology (e.g., by videoconference), in person in San Francisco, California, United States, or at some other location that we both agree to. Disputes that meet the requirements for desk arbitrations as set forth in the AAA Consumer Rules may be resolved by the submission of documents only, as set forth in the AAA Consumer Rules, unless the arbitrator decides that a hearing is necessary. The parties agree that the arbitrator shall have exclusive authority to decide all issues relating to the interpretation, applicability, enforceability, and scope of this arbitration agreement.

(d) Arbitration costs. Payment of all filing, administration, and arbitrator fees will be governed by the AAA Consumer Rules, and we won’t seek to recover the administration and arbitrator fees we are responsible for paying, unless the arbitrator finds your Dispute frivolous. If we prevail in arbitration we’ll pay all of our attorneys’ fees and costs and won’t seek to recover them from you. If you prevail in arbitration you will be entitled to an award of attorneys’ fees and expenses to the extent provided under applicable law.

(e) Injunctive and declaratory relief. Except as provided in Section 20(b) above, the arbitrator shall determine all issues of liability on the merits of any claim asserted by either party and may award declaratory or injunctive relief only in favor of the individual party seeking relief and only to the extent necessary to provide relief warranted by that party’s individual claim. To the extent that you or we prevail on a claim and seek public injunctive relief (that is, injunctive relief that has the primary purpose and effect of prohibiting unlawful acts that threaten future injury to the public), the entitlement to and extent of such relief must be litigated in a civil court of competent jurisdiction and not in arbitration. The parties agree that litigation of any issues of public injunctive relief shall be stayed pending the outcome of the merits of any individual claims in arbitration.

(f) Class action waiver. YOU AND GLYSTN AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING. Further, if the parties’ Dispute is resolved through arbitration, the arbitrator may not consolidate another person’s claims with your claims, and may not otherwise preside over any form of a representative or class proceeding. If this specific provision is found to be unenforceable, then the entirety of this Dispute Resolution section shall be null and void.

(g) Severability. With the exception of any of the provisions in Section 20(f) of these Terms (“Class Action Waiver”), if an arbitrator or court of competent jurisdiction decides that any part of these Terms is invalid or unenforceable, the other parts of these Terms will still apply.

21. Dispute Resolution for Entities

If you are accessing and using the Services on behalf of a company or other legal entity, any Dispute will be resolved exclusively according to the process set forth in Section 20 (Dispute Resolution for Individuals), expressly including the class action waiver, except that, to the extent legally permitted, (a) each party will be responsible for its own filing, administrative, arbitrator, and similar fees, (b) the losing party will pay the prevailing party’s reasonable costs and attorneys’ fees, and (c) the AAA Commercial Arbitration Rules will apply to any arbitration between us. If a Customer Agreement contains a dispute resolution or governing law provision, that provision controls.

22. General Terms

(a) Reservation of rights. Glystn and its licensors exclusively own all right, title, and interest in and to the Services and the Platform Data, including all associated intellectual property rights. You acknowledge that the Services are protected by copyright, trademark, and other laws of the United States and foreign countries. You agree not to remove, alter, or obscure any copyright, trademark, service mark, or other proprietary rights notices incorporated in or accompanying the Services.

(b) Entire agreement. These Terms and any Customer Agreement constitute the entire and exclusive understanding and agreement between Glystn and you regarding the Services, and supersede and replace all prior oral or written understandings or agreements between Glystn and you regarding the Services, except that nothing in these Terms supersedes or limits a Customer Agreement, which controls in the event of a conflict as provided in Section 2(b). The Privacy Notice describes our data practices and is incorporated for that purpose; it is not a contractual warranty except to the extent Section 11 expressly says so. If any provision of these Terms is held invalid or unenforceable by an arbitrator or a court of competent jurisdiction, that provision will be enforced to the maximum extent permissible and the other provisions of these Terms will remain in full force and effect.

(c) Assignment. Except where provided by applicable law in your jurisdiction, you may not assign or transfer these Terms, by operation of law or otherwise, without Glystn’s prior written consent. Any attempt by you to assign or transfer these Terms absent our consent or your statutory right will be null. Glystn may assign or transfer these Terms without restriction, including to an affiliate or to a successor in connection with a merger, acquisition, reorganization, or sale of assets, and will notify you of any assignment by posting to the Services or by email. Subject to the foregoing, these Terms will bind and inure to the benefit of the parties, their successors, and permitted assigns.

(d) Notices. Any notices or other communications provided by Glystn under these Terms will be given: (i) via email to the address on your account; or (ii) by posting to the Services. For notices made by email, the date of receipt will be deemed the date on which such notice is transmitted. Notices to Glystn should be sent to legal@glystn.com and to the postal address in Section 23.

(e) Waiver of rights. Glystn’s failure to enforce any right or provision of these Terms will not be considered a waiver of such right or provision. The waiver of any such right or provision will be effective only if in writing and signed by a duly authorized representative of Glystn. Except as expressly set forth in these Terms, the exercise by either party of any of its remedies under these Terms will be without prejudice to its other remedies under these Terms or otherwise.

(f) Export and sanctions. You represent that you are not located in, and are not a national or resident of, a country subject to comprehensive U.S. sanctions, and are not on any U.S. government restricted-party list. You will comply with applicable export control and sanctions laws in your use of the Services.

(g) Independent contractors. The parties are independent contractors. These Terms do not create a partnership, joint venture, agency, or fiduciary relationship.

23. Contact Information

If you have any questions about these Terms or the Services, please contact Glystn at:

Glystn, Inc. 2211 Bryant Street San Francisco, CA 94110 legal@glystn.com